Today we are pleased to announce the launch of Fast-Track Support - a new option that enables you to jump right to the front of the queue.
At i-landhost inc, our support technicians typically respond to tickets in the order in which they are received. But we appreciate that sometimes, an issue requires more urgent attention. And that's where Fast-Track support comes in.
Purchasable as an upgrade on a per ticket basis, either at the time of opening a ticket, or at any time throughout the life of that ticket, upgrade to Fast-Track support, and your ticket gets escalated immediately to the top of the queue, with a guaranteed response time of under 4 hours*.
Available Monday to Friday, 9am to 5pm EST, at an introductory price of just $5 for the first 30 days, we invite you to give Fast-Track support a try today. Simply open a support ticket and select the option to upgrade.
And if for any reason the 4 hour response time is not met, we will provide a full refund.
Over the past 12 months, we've been working really hard to bring our customers both a more efficient and improved quality of support. We have introduced a dedicated Customer Service team, available Monday thru Friday, from 9am to 5pm EST.
And what's more, we are now proud to offer full 24x7 technical support coverage, 7 days a week.
So you can rest assured, whenever you need us, we'll be here.
* A response is not necessarily a resolution. Resolution will depend upon the nature and complexity of an issue.
mercredi, juin 2, 2021
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